NJOY NOW SUPPORT ISSUES

Here you can find most of the problems users may experience on the web. If this document does not solve your issue, you can email us anytime at support@njoynow.com.

Call toll free during business hours, 10am to 6pm central time Mon-Fri: (800) 542-7107.
If you are out of the United States or Canada, you may reach us at (312) 280-6222.
If it is past business hours, you may also reach us directly at (312) 576-1330.

Username or Password Trouble
If you are experiencing difficulties logging in using the username and password printed on the card, please note the following:

* The username and password ARE NOT case sensitive.
* On the card's Username field "i" looks like "i"
* On the card's Username field "u" looks like "u"
* If you have accidentally scratched part of a letter off the card, note that the Username is usually a combination of 2 or 3 pronounceable words.
* For example, if you partially scratched off the bottom of the letter "p" in this Username: esca_edinsame, it is obvious what the letter should be.

General Difficulties
Our website was constructed for those using the newest version of their browser. Our most common browsers are Internet Explorer and Firefox.

To update Firefox (our preferred browser) please click here.
To update Internet Explorer, please click here.
If you are experiencing difficulties accessing a video, follow the instructions provided on the links below:

1. How to Enable Cookies:
Cookies Support
2. How to disable Pop-up Blockers:
http://de.usa.edu/HowTo/How2PopupBlockers.html
3. Download and install the latest media players

Windows Media Player
http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx

Real Player
http://www.real.com/freeplayer/?rppr=downloadcom

Quicktime
http://www.apple.com/quicktime/download/


Enabling Cookies

You must enable cookies in order to access our site. If you believe that enabling cookies will compromise your computer's security, consider this short article from Webopedia Do Cookies Compromise Security?

The statement in the article that reads "Any personal information that you give to a Web site, including credit card information, will most likely be stored in a cookie..." is not a concern to visitors of NJOY NOW because you are not giving us any information other than the randomly generated username and password on the card. See the following chart for instructions on how to enable cookies.

Microsoft Internet Explorer 6.0+

* Select "Internet Options" from the Tools menu.
* Click on the "Privacy" tab.
* Slide the bar down to "Low" under "Settings".
* Click "OK".

Microsoft Internet Explorer 5.x

* Select "Internet Options" from the Tools menu.
* Click on the "Security" tab.
* Click the "Custom Level" button.
* Scroll down to the "Cookies" section.
* To enable:
* Set "Allow cookies that are stored on your computer" to "Enable".
* Set "Allow per-session cookies" to "Enable".
* Click "OK".

Mozilla Firefox (1.5, 1.0 final release and earlier)

* Go to the "Tools" menu.
* Select "Options".
* Select the "Privacy" icon in the left panel.
* Check the box corresponding to "Accept cookies from sites".
* Click "OK" to save changes.

Mozilla Firefox (2.0+)

* Go to the "Tools" menu.
* Select "Options".
* Select the "Privacy" icon in the left panel.
* Check the box corresponding to "Accept cookies from sites"
* Select "Keep until: they expire".
* Click "OK" to save changes.

***If you are using Firefox, then you may want to add the following to your "allowed" cookie settings. To do so, go to "Tools" -> "Options" -> "Privacy" then click on the "Exceptions" button. Type in the following addresses and click "Allow" and "OK" to save the settings.***

* NjoyNow.com
* GadgetsForGirls.com
* ExtremeFeeds.com
* store.sextoys.sex-superstore.com

Opera 9.0+

* Select Preferences from the Tools menu.
* Find the "Cookies" section in the "Advanced" category.
* Select "Accept all cookies"
* Click "OK"

Opera 8.5

* Select Preferences from the Tools menu.
* Find the "Cookies" section in the "Advanced" category.
* To enable:
o Select "Accept all cookies" in "Normal cookies" category.
o Select "Accept all cookies" in "Third party cookies" category.
* Click "OK"

Safari

* From the top menu, select Safari.
* Select Preferences.
* Select the Security icon.
* In the "Accept Cookies" options, select "Always".
* Click "OK".

Netscape 7.1/Mozilla 5.0

* Select "Preferences" from the Edit menu.
* Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
* Under "Privacy & Security", select "Cookies."
* Select "Enable all cookies".
* Click "OK".

In some cases, non default program settings in Norton Internet Security or Norton Personal Firewall can create a configuration that does not allow Internet access. The easiest way to determine whether this is the case is to reset some of your global settings to default.

To reset global settings to the default value:

1. Open Norton Internet Security or Norton Personal Firewall.
2. In the main Norton Internet Security or Norton Personal Firewall window, double-click Personal Firewall
3. In the Personal Firewall window, click Default Level
4. Click OK
5. Do one of the following, depending on the program that you have installed:
* If Norton Personal Firewall is installed, close the Norton Personal Firewall window and test your Internet access. If you still cannot access the Internet, go on to the next section, "Privacy Control blocks Internet access."
* If Norton Internet Security is installed, go on to step 6.
6. In the main Norton Internet Security window, double-click Privacy Control
7. In the Privacy Control window, click Default Level
8. Click OK
9. Test your Internet access.
If you still cannot access the Internet, go on to the next section, "Privacy Control blocks Internet access."

Media Issues

Our feeds use a number of different media players, so we have something for everybody. If your video is not playing correctly you may need to adjust a few settings in your computer. Follow the instructions below to fix any problem you may encounter. The first line of defense in fixing computer errors is to make sure that your software is updated to the newest versions. For best performance, be sure your software is updated to the most recent version. We've supplied links to the latest updates below.

* Windows Media Player
* Real Player
* Quicktime
* Flash

* Other useful downloads include: Flip4Mac is necessary for viewing Windows Media Videos on a Macintosh computer. Click here to download Flip4Mac.
* Real Alternative is another video player that may handle Real Video better than Real Player. Click here to download Real Alternative.
* Downloading the latest version of Adobe Flash will ensure that our games will run smoothly. Click here to download the latest version of Adobe Flash.

Known Issues

Because of the vast differences in computers, there will always be certain issues that cannot be fixed, however we strive to do our best to work individually with each and every one of our customers to solve any problem that may arise. The following is a list of the most common problems that come our way.

* Internet Explorer has, for ages, been the least compliant web browser available. Due to Microsoft's inability to keep up to date with current web standards, this browser has the most trouble. Usually the problems with Internet Explorer can be fixed by simply changing a few simple settings relating to cookies. You can find detailed instructions for changing your current settings by clicking here.
* Norton Anti-Virus is a burden on computer's processors as well as web sites that enable the user to choose how they would like to interact. Norton has a nasty habit of blocking things that are safe, and pose no threat to your safety online. Norton changes the layout of their program every time there is an update, so it is difficult to stay abreast with all the recent changes. The best way to disable this "protection" is to look in your help file, which you can access by opening your Norton Anti-Virus, which is usually located in the task bar on the right side of your screen in the Start bar.
* There are many types of website blockers out on the market these days. Programs like Net-Nanny and CyberSitter are some of the most effective. These are usually password protected, to keep children out of adult websites. In order to disable programs like these, you will need to work with the administrator of your computer to disable this protection.
* Many workplaces have firewalls installed to protect their computers from virus' and spyware. Unfortunately we cannot bypass these systems ethically. Again, if you need to access our website while on a system like this, you will need to work with your administrator.

Firefox Issues

If you are using Firefox and can not view the feeds, follow the instructions below:

1. Click on Tools -> Options
2. Choose the "Content" tab.
3. Next to "Load Images Automatically", click on the "Exceptions" button.
4. Choose "Remove Site" for any of the following:
* yourcontentsource.com
* njoynow.com
* extremefeeds.com
* braincash.com
* exclusiveplugins.com
* webmastercentral.com

Macintosh Problems

If you are using a Mac, you may run into a few issues as our website is optimized for those using Windows with Internet Explorer. We are always looking for more fixes to trouble with Macs, so if you have a Mac and your problem is not fixed by these next steps, please do not hesitate to email support@njoynow.com or call us (800-542-7107) during business hours to resolve these issues.

Can't View Our Feeds?

If you cannot view the videos using WMV files, please visit www.Flip4Mac.com to download the Windows Media Components for Quicktime. After downloading, you can read the installation and usage manual here. Currently this is the only way to view WMV files on a Macintosh computer, however it was not created for streaming feeds such as ours, so you may not be able to view some of the feeds. We apologize for any inconvenience as we are looking for a way around this at this time.

Problems With Our Games?
This is another issue with how Macintosh computers handle Flash components. While on screen, avoid scrolling up or down while playing a game as it may cause the Flash to disappear off of your screen until some kind of movement is made in the game or movie.

Protect Your Privacy

NJOY NOW does everything possible to protect your online privacy, but there are actions you can take to further protect your privacy. Below is a list of Internet browsers along with instructions detailing the steps you can take to prevent anyone with access to your computer from discovering the websites you visited.

NETSCAPE 8

1. Go to 'Tools' on the drop-down menu.
2. Within 'Options' go to 'Privacy'.
3. Check 'Clear My Tracks on Exit'.
4. Click the 'Clear All' button.
5. Click the 'OK' button.

NETSCAPE 7

1. Go to 'Edit' on the drop-down menu.
2. Go to 'Preferences'.
3. Within 'Category:' go to 'Advanced' and then 'Cache'.
4. Click the 'Clear Memory Cache' button.
5. Click the 'Clear Disk Cache' button.
6. Click the 'OK' button.

INTERNET EXPLORER 8

To clear the History folder:

1. In Internet Explorer, click the Tools button, and then click Internet Options.
2. Click the General tab. Under Browsing History, click Delete. In the Delete Browsing History dialog box, select the items to delete (Temporary Internet Files, Cookies, History, Form data, Passwords, InPrivate Blocking data), and then click Delete. Select Preserve favorite website data to keep data associated with your saved favorites.

To no longer retain history:

1. In Internet Explorer, click the Tools button, and then click Internet Options.
2.In the Browsing History section, click Settings. In the Temporary Internet Files and History Settings dialog box, adjust the Days to keep pages in history field to 0.

INTERNET EXPLORER 7

1. Click on the "Tools" menu, selecting "Delete Browsing History".
2. When the "Delete Browsing History" dialog box appear, click "Delete history".
3. Confirm your decision by clicking "OK" on the dialog box that follows.
4. Click "OK" to close the "Delete Browsing History" dialog box.

INTERNET EXPLORER 6

1. Go to 'Tools' on the drop-down menu.
2. Go to 'Internet Options'.
3. Go to the 'General' tab and within 'Temporary Internet Files' click 'Delete Files'.
4. Check 'Delete all offline content' and click the 'OK' button.
5. Go to the 'Advanced' tab and scroll down to 'Security'.
6. Check 'Do not save encrypted pages to disk'.
7. Check 'Empty Temporary Internet Files folder when browser is closed'.
8. Click the 'OK' button.

FIREFOX 2.0+

1. Select "Edit"
2. Select "Preferences".
3. Under Navigator category, click History.
4. To erase browsing history, click the "Clear History" button
5. Click OK.

FIREFOX 1.5

1. Go to 'Tools' on the drop-down menu.
2. Within 'Options' go to 'Privacy' and then 'Cache'.
3. Click the 'Clear Cache Now' button.
4. Click the 'OK' button.

FIREFOX 1

1. Go to 'Tools' on the drop-down menu.
2. Within 'Options' go to 'Privacy'.
3. Check 'Clear My Tracks on Exit'.
4. Click the 'Clear All' button.
5. Click the 'OK' button.

OPERA

1. Open the Tools menu.
2. Select Delete private data
3. Click the "Details" button
4. Select "Clear history of visited pages".
5. Click "Delete" button.

SAFARI

1. Open Your Safari Browser
2. The History Menu
3. Clear Your Browsing History
4. Confirm Clear History

AOL 9

1. Go to 'Settings' on task bar.
2. In the 'Essentials' tab click on 'Internet Web Options'.
3. Go to the 'General' tab and within 'Temporary Internet Files' click 'Delete Files'.
4. Check 'Delete all offline content' and click the 'OK' button.
5. Check 'Empty Temporary Internet Files folder when browser is closed'.
6. Click the 'OK' button.

AOL 8

1. Go to 'Settings' on the drop-down menu.
2. Go to 'Preferences'.
3. Within 'Organization' click on 'Internet Properties (WWW)'.
4. Go to the 'General' tab and within 'Temporary Internet Files' click 'Delete Files'.
5. Check 'Delete all offline content' and click the 'OK' button.
6. Check 'Empty Temporary Internet Files folder when browser is closed'.
7. Finally, click the 'OK' button.

AOL EXPLORER 1

1. Go to 'Tools' on the drop-down menu.
2. Within 'General' click the 'Internet Options' button.
3. Go to the 'General' tab and within 'Temporary Internet Files' click the 'Delete Files'.
4. Check 'Delete all offline content' and click the 'OK' button.
5. Go to the 'Advanced' tab and scroll down to 'Security'.
6. Check 'Do not save encrypted pages to disk'.
7. Check 'Empty Temporary Internet Files folder when browser is closed'.
8. Click the 'OK' button.


After reading and following these instructions, if you are still having problems, you can e-mail us at support@njoynow.com.

You can also call NJOY NOW Support @ (312) 280-6222 for live assistance between the hours of 10am and 6pm Central Standard time, Mon-Fri. If you receive a voicemail message, please leave your contact information and we will get back to you as soon as possible.